Admission Procedures
Thank you for choosing CUHK Medical Centre (CUHKMC). With a social mission to bridge the service gap between the private and public healthcare systems in Hong Kong, we are dedicated to offering quality healthcare service at affordable and transparent package prices. For a better experience, we have listed in this section the things you might need to know regarding admission, your stay, discharge arrangements and procedures, as well as other questions frequently asked by patients and visitors.
- Reservations for admission must be made through CUHKMC’s doctors / doctors granted with admission rights.
- To ensure a smooth admission process, please bring along the following documents to the Admission and Cashier Office on the admission day:
- Valid HKID Card, birth certificate (for children under 11 years of age), passport or travel document(s);
Proof of identity of a parent/legal guardian (if applicable);
- Referral/admission letter issued by your doctor;
- Budget Estimate;
Medical benefit card or letter of guarantee from your insurance company / employer (if applicable).
- A deposit is required prior to admission of a patient. The Hospital has direct billing arrangements with selected insurance companies and organisations. If you are a client of the selected insurance companies or an employee of one of these organisations, deposit may be waived, for more information, please refer to Room Charges & Deposit Arrangement and Medical Packages.
Notes:
- CUHKMC accepts various modes of payment including cash, credit card (Visa / Master Card / UnionPay / American Express), AlipayHK, WeChat Pay or cashier’s order drawn from a local bank or other approved payment methods listed on the Hospital website. Cheques will not be accepted.
- In-patients may settle their hospital bills with the below methods:
- Make an electronic payment (such as Visa, Master Card, AlipayHK, WeChat pay etc.) in the room
- Proceed to the Cashier at G/F and settle the payment in cash or cashier's order drawn from a local bank
- Show the deposit receipt upon discharge
- In-patients may settle their hospital bills with the below methods:
- A welcome kit will be provided to each admitted patient. Patients may also bring their own clothing/pyjamas, dressing gown, slippers/room shoes, or other personal belongings.
- Please do not bring along valuables or large amount of cash. Please take care of your personal belongings during your stay as the Hospital will not be responsible for any loss.
Visitors should abide by the Hospital’s visiting rules, and the hospital staff’s instructions on infection control. Please click here for the latest announcement.
- Visiting hours are from 8:00am to 9:00pm daily. A maximum of two visitors are allowed at a time.
Smoking is strictly prohibited within the Hospital compound.
Parking is available at the Hospital.
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Deluxe
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Private Room (1A)
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Private Room (1B)
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Semi-Private Room (2A)(1-bed)
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Semi-Private Room (2-bed)
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4-bed Room
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Photos are for reference only
- Each bed is equipped with an infotainment system, through which patients will be able to access free television channels and the Internet, and other services including video call, tele-visit and meal ordering. Patients’ medical history, information of medical procedures and check-ups during the stay, as well as the bill information is also available through the system.
To enhance price transparency and enable patients to better estimate their hospitalisation expense budgets, CUHKMC offers all-inclusive Package Fee, covering procedure-related standard items of the intended operation(s)/ procedure(s), and we have 2 models:
CUMC Medical Package (CMP)
CMP refers to a fixed package fee for an operation/ procedure, covering all related:
• hospital charges
• doctors’ fees
Integrated Medical Package (IMP)
IMP refers to an integrated package fee for an operation/ procedure, integrating all related:
• hospital charges
• doctors' fees quoted by individual doctor(s)
For more information, please refer to Medical Packages.
Except for package charges:
Room charge is levied on daily basis (except day cases) with the cut-off time set at 1:00pm. Full day room charge will be levied even if the hospital stay is less than 24 hours. The charge varies depending on room type.
- Subsequent day: No room charge is levied if patient is discharged before 1:00pm; otherwise, a full-day will be charged.
- All fees for doctors’ consultation, surgery and anaesthesia should be arranged between the patients and the doctors. Doctors determine their own fees and the Hospital will collect the fees on their behalf.
An administration fee would apply if patient requests transfer of bed of the same class.
Patients request for a higher room type change during their stay, all charges at the rate of higher room rate fee will apply from the day of admission.
Hospital charges are payable once every 5 days. An interim bill will be issued. Patients are required to settle the bill within 1 day of issuance. (Except for package charges)
All bills must be settled prior to discharge. Please present your deposit receipt upon discharge. You may choose the following payment methods:
- Cashless payment in your room (credit card, Alipay, WeChat Pay, etc.);
- For cash payment, please visit our cashier office at the G/F lobby.
If payment arrangement has been guaranteed by the hospital's recognised insurance companies and organisations, patients will only be required to settle the deductibles / co-payment / items not covered by selected insurance companies or organisations upon discharge. As policy differs among insurance companies and organisations, we recommend that you contact your insurance company or employer to understand the policy and benefits of your plan better prior to your appointment or admission.
To enable us to further enhance our service quality, we welcome you to provide us with suggestions and opinions.
If you have any suggestions or opinions for us, you may:
- contact Nurse or Department In-charge on the spot
- call enquiry hotline at 3946 6888 during office hour or directly email to Patient Relations Office at pro@cuhkmc.hk
- complete Patient Feedback Form (The Patient Feedback Form is available at the reception counters at the main lobby, Specialist Outpatient Clinics, Admission & Cashier Counters and nurse stations in wards)
- express your suggestions or comments via Mail (address: 9 Chak Cheung Street, Shatin, New Territories, Hong Kong) or email at general@cuhkmc.hk