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CUHK Medical Centre
Patient Charter 

The purpose of the Patient Charter is to explain both your Rights and Responsibilities, as a patient of CUHK Medical Centre. Knowing and understanding your rights and responsibilities will make your relationship with health care providers a mutually beneficial one and enhance the effectiveness of the health care process. 

 
Rights of Patient
 
 
  1. The right to receive medical advice and treatment which fully meets the currently accepted standards of care and quality.
  2. The right of information about what health care services are available, and what charges are involved.
  3. The right to be given a clear description of your medical condition, with diagnosis, prognosis and of the treatment proposed including common risks and appropriate alternatives.
  4. The right to know the names of any medication to be prescribed, and its normal actions and potential side effects.
  5. The right to accept or refuse any medication, investigation or treatment, and to be informed of the likely consequences of doing so.
  6. The right to a second medical opinion.
  7. The right to have your privacy, dignity and religious and cultural beliefs respected.
  8. The right of access to medical information which relates to your condition and treatment.
  9. The right to have information relating to your medical condition kept confidential.
  10. The right to make a complaint through channels provided for this purpose by the CUHK Medical Centre, and to have any complaint dealt with promptly and fairly.
  11. The right to choose whether or not to take part in medical research programme.
     
 Responsibilities of Patient
 Medical care within a hospital environment is a partnership between patients and health care workers. As well as giving you the basic rights which we have just outlined, this also brings with its certain basic responsibilities on your part, play an active and responsible role in the health care process, you should:
 
 
  1. Give your health care providers as much information as you can about your present health, past illnesses, any allergies and any other relevant details.
  2. Follow the prescribed and agreed treatment plan, and conscientiously comply with the instructions given.
  3. Show consideration for the rights of other patients and health care providers, by following the hospital rules concerning patient conduct.
  4. Keep any appointments that you make, or notify the hospital or clinic as early as possible if you are unable to do so.
  5. Should not ask health care providers to provide incorrect information, receipts or certificates.
  6. Please refrain from using strong language or aggressive approach when trying to settle any issues. It is important to maintain a calm and peaceful environment in the hospital for the best interest of our patients and all visitors.
  7. In case of any verbal or physical abuse towards our staff, the hospital reserves the right to ask the concerned individual to leave or report to the police.

 

   
 Suggestion/ Comment
 
 You may express your suggestions or comments on our hospital services by the following means:   
  • Contact Nurse or Department In-charge on the spot 
  • Call enquiry hotline at 3946 6888 during office hour or directly email to Patient Relations Office at pro@cuhkmc.hk  
  • Complete Patient Feedback Form (The Patient Feedback Form is available at the reception counters at the main lobby, Specialist Outpatient Clinics, Admission & Cashier Counters and nurse stations in wards) 
  • Express your suggestions or comments via Mail (address: 9 Chak Cheung Street, Shatin, New Territories, Hong Kong) or email at general@cuhkmc.hk